Role Overview

The Data Center Operations & Facilities Manager at Sotoon is responsible for overseeing, maintaining, and ensuring the operational stability of all physical data center infrastructure. This role ensures that electrical, cooling, mechanical, and control systems operate safely, reliably, and in alignment with business operational requirements.

This position plays a critical role in ensuring the operability, maintainability, and operational stability of Sotoon’s data center assets.

Key Responsibilities

Manage and oversee daily data center facilities operations, including:
Power distribution systems, UPS, and generators
Cooling and HVAC systems
Mechanical, control, and monitoring infrastructure
Ensure safe, reliable, and continuous operation of all facility systems in line with company standards
Plan and oversee preventive, corrective, and emergency maintenance activities
Lead, coach, and develop technical teams, including technicians and site leads
Work closely with data center engineering, network, IT, and hardware operations teams
Manage vendors, contractors, and external service providers
Monitor system health and manage site operational risks
Ensure effective and timely response to incidents and operational excursions
Ensure compliance with safety requirements, maintenance procedures, and internal standards
Drive continuous improvement of operational and maintenance processes
Control and optimize site operational costs
Provide operational feedback to design teams to improve future data center designs
Support site selection activities through operational and technical expertise
Communicate effectively with stakeholders across all levels of the organization, including senior leadership

Qualifications

Bachelor’s degree in a technical field (Electrical, Mechanical, Industrial, or Engineering Management) or equivalent practical experience
Minimum 10 years of experience operating and maintaining mission-critical infrastructure
Minimum 5 years of experience in a data center or similar industrial/commercial facilities environment

Hands-on experience with:

Electrical power systems
Mechanical and HVAC systems
Control and monitoring systems
Proven experience managing and developing technical teams
Ability to forecast resource and capacity requirements based on operational needs
Strong leadership, communication, and decision-making skills
Ability to operate effectively in high-availability, fast-paced, and high-responsibility environments

Core Competencies

Strong sense of ownership and accountability for mission-critical data center operations supporting high-profile and large-scale customers
High awareness of the sensitivity and impact of data center operations on live production services and customer-facing platforms
Integrity, transparency, and professionalism in operations, incident handling, and decision-making
Analytical and scientific approach to troubleshooting, root cause analysis, and problem resolution
Ability to operate calmly, accurately, and decisively in high-pressure and high-availability environments
Operational and systems-oriented mindset
Strong focus on service continuity and uptime
Ability to manage incidents and prioritize under pressure
High level of ownership over critical infrastructure assets

Supplementary health insurance for you and your family (supports most treatments, including psychotherapy).
Competitive salary with regular promotion opportunities.
Reimbursement for educational courses, internet, and even programs for self-development. (like art classes or learning a new language, etc.)
Flexible working hours, including remote work opportunity.
An exciting work environment with talented colleagues, cultural diversity, with an open environment for new ideas.
We provide everything you need to work comfortably, such as laptops, equipment for remote work, etc.
Various on-site meals and snacks.

Data Center Manager

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