NOC Engineer (Front Office)

As an FO Engineer at Sotoon, you are responsible for monitoring all the services and equipment events and following relevant processes (incident management, ticketing…) to resolve the issue;

By close cooperation with all the technical teams, you will escalate, follow all the incidents and prepare reports.

You will help to ensure the excellent performance of all products.

• Ability to work 24/7 shifts
• Holding BS in CE, CS, or related fields and equivalent experience
• Good communications skills and teamwork spirit
• Good Knowledge of Network+ and IP Protocols
• Good Knowledge of Linux systems (LPIC courses are an advantage)
• Familiar with troubleshooting techniques
• Familiar with Cloud Computing Concepts
• Familiar with data center and servers
• 1+ years of relevant experience

• Supplementary health insurance for you and your family (supports most treatments, including psychotherapy).
• Competitive salary with regular promotion opportunities.
• Reimbursement for educational courses, internet, and even programs for self-development. (like art classes or learning a new language, etc.)
• Remote work opportunity.
• An exciting work environment with talented colleagues, cultural diversity, with an open environment for new ideas.
• We provide everything you need to work comfortably, such as laptops, equipment for remote work, etc.
• Various on-site meals and snacks.